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Facilitation and Engagement in the Health and Social Care Environment (FEHSCE)

The course is divided into three sections. In Section One you will look at some of the issues relevant to anyone trying to engage seldom heard groups including barriers and top tips given by groups themselves. In Section Two you will look at facilitation skills and in Section Three you will create a plan to have a go yourself.

The course includes six assignments. Two of these are online quizzes with a pass mark of 80%. The other four include three written assignments (downloadable PDFs) and the final micro teach facilitation on the face to face day of the course. These four are all marked on a Pass/Fail basis. The front sheets, which you can download from the assignments tab, give you the criteria which you will need to fulfill in order to gain a pass on each of these four assignments.

The course is structured in such a way that the knowledge you gain is used to work towards a final practical task.

Course Process

  • Understanding the context
  • Understanding the needs of seldom heard groups
  • Exploring facilitation and engagement
  • Creative techniques
  • Recording your results
  • Planning a session
  • Practical exercise
  • Feedback

What the course covers:

  • Equality, diversity and human rights issues
  • Barriers to engagement in health and social care and how to overcome them
  • Planning and running a facilitation session
  • Creative facilitation techniques
  • Practical have a go session
  • How to use tools and methods to influence health and social care

Section 1

First you’ll look at Equality, Diversity and Human Rights issues which are relevant to anyone trying to engage seldom heard groups. After spending some time studying this you can move on to the first assignment which is an online test.

Then you will hear first-hand about the barriers to engagement in health and social care which are experienced by seldom heard groups as well as learning about ways in which you can support their engagement. You will then be asked to complete a second assignment in which you are asked to discuss these barriers and possible solutions to them.

Section 2

First you’ll look at environmental, publicity and other issues you will need to consider as you are planning an engagement activity. Then you will move on to consider the skills of a good facilitation though reading about different skills and then through watching a video of two facilitators running a session. You’ll then complete an assignment on the skills of a good facilitator.

After this you will move on to look at creative techniques which can be used in facilitation and engagement activities and then will be asked to think about how you record the results of a session. Finally, you’ll complete a fourth assignment in which you have to plan a session for a given scenario.

Section 3

In the third part of the course you get to put your newfound knowledge to the test. Firstly you will be asked to plan a facilitated session for a seldom heard group of your choice. Then you will come together with other learners on the course for the final face-to-face day. At this day you will have a chance to run a micro-facilitation. A short 15 minute trial run of the session you have planned. Your peers will act as participants and you will be asked to comment on how you thought the session went and receive feedback from your peers and tutor.

Who the course is for:

The course is for people who are interested in learning more about skills and techniques for engaging seldom heard groups in order to bring about improvements in health and social care. The course is suitable for anyone with an interest in or responsibility for engaging groups to improve health such as Local Healthwatch staff and volunteers, community groups, Local Authority Engagement Leads and Clinical Commissioning Group staff.

How the course is delivered:

The course is delivered through a combination of online and face to face learning. Learners complete an online course of study (including phone / email contact with a tutor) before attending an all-day session to complete the final assignment.

Is the course accredited?

Yes, the course is accredited with the CERTA (Operating name of the Open College Network Yorkshire and Humber Region) as a 3 credit level 3 module (the academic level required is roughly that of an A level).

How much time will it take?

The online course will be delivered over 12 weeks and will involve around 30 hours of study over this period. The final assessment session will last 7.5 hours and will be delivered on a specific day.

Can you help with accessibility?

If you have support or access needs we will try our hardest to ensure you can complete the course. We will discuss any needs with you when we phone you to welcome you to the course.